Hi,
The model states that this is a CMS system; however looking at how it integrates with records such as incident problem and change, it appears more like a Service Management System. Are these terms interchangeable or is the CMS integrated into a Service Management System?
The model states that this is a CMS system; however looking at how it integrates with records such as incident problem and change, it appears more like a Service Management System. Are these terms interchangeable or is the CMS integrated into a Service Management System?